Q: What's included in the price of a holiday?

A: As a general rule, a holiday includes return flights (and airport taxes), the stipulated accommodation, and transfers. If transfers are not included in the holiday price, you will be informed during the booking process and given the option to add on car hire or transfers as extras through Holiday Taxis

Q: What are tickets on departure (TOD)?

A: A Ticket on Departure (TOD) is issued if you are travelling within 14 days from the booking date. These tickets will have to be picked up from the airport at the appropriate operator's desk.

Q: Do you charge a booking fee for credit card payments online?

A: We do not charge a fee for bookings made with either Electron or Solo and only a small fee for credit cards. Please see below for full details:

• Electron = Free
• Solo = Free
• Visa debit cards = 1%
• Maestro debit cards = 1%
• Credit cards = 2.25% 

Q: How do I know that I have booked?

A: Once you complete the online booking process and have confirmed your booking, you will receive a confirmation email to the email address you entered in the payment details section. This will contain the details of your holiday, including the costs and the reference number. If you need another copy of your booking confirmation use our customer services form It is important that you check all the details on your confirmation carefully, particularly that the names are correct. If you find that there is an error tell us using the customer services form.

Q: Do you charge a booking fee for credit card payments by phone?

A: We accept payment by Delta, Switch/Maestro, Master Card and Visa. Customers choosing to use credit cards as a method of payment will be subject to a small handling fee. We do not charge a fee for bookings made with either Electron or Solo and only charge a small fee for other debit cards. Please see below for full details:

• Electron = Free
• Solo = Free
• Visa debit cards = 1%
• Maestro debit cards = 1%
• Credit cards = 2.25% 

Q: Do you sell city breaks?

A: Yes, visit citybreaks to find out more.

Q: What are the in flight meals and baggage allowance?

A: In most cases you will have been given the option of adding in flight meals and where appropriate adding extra baggage allowances. Should you wish to add either of these items on later, please customer services form and we will confirm whether this is possible and the costs of doing so for you.

Q: Can I cancel my holiday online?

A: No, this isn't currently possible. If you need to cancel your booking, please email us at info@travelup.co.uk. Tour operator cancellation charges will apply. You will be advised of the charges before we make your cancellation. We cannot accept cancellation of a booking without written email confirmation.

Q: What if I want to change an aspect of my holiday?

A: Make sure you check your confirmation email and tickets carefully when you receive them. If you need to contact us to amend any booking details, including changing names, please do so as soon as possible by emailing to info@travelup.co.uk. It may not be possible to make the change you are requesting and there will be a fee to make any changes.

Q: When can I contact customer services?

A: Customer Services is open Monday to Saturday 0800 – 1900 (The best time to call is between 9 a.m. and 6 p.m.). For emergency calls from overseas call +44 8456 127 111

Q: Should I take out travel insurance before travelling?

A: Yes! It is extremely important that you take out adequate insurance even for short trips or visits to Europe. The travel insurance policy we provide is an excellent low-cost scheme which comes with a price guarantee. It is important to take this out at the time of booking so that you are adequately covered in the event of cancellation (subject to reason). Most tour operators make it a condition of booking that you have adequate cover. NB, Travel Insurance may only be booked in conjunction with travel arrangements made through us.